Help
Frequently asked questions.
A quick guide to ordering, collection, delivery, account changes and courses.
Where do I place an order?
Use Order Online for bakery products. Bread Courses has its own separate booking journey.
When can I collect my order?
You can collect at any time during our opening hours. If you have asked for bread to be sliced, we recommend collecting after 10am because the loaf must be fully cool before it can be sliced.
Can I choose some loaves sliced and some unsliced?
Yes. Sliceable loaves have separate quantities for unsliced and medium sliced, so you can mix them in one order.
Can I change an order?
Sign in and go to My account → Orders. Open the relevant order and choose View or change order. Guest customers can use the secure order-management link in their confirmation email. Online changes are available until the cutoff shown on the order.
How do repeating orders work?
A repeating template is separate from each weekly paid occurrence. You can change the next week only, change all future weeks, skip dates, pause or cancel.
Can I book a bread course as a gift?
Yes. Choose the gift option during booking; participant names can be supplied or changed later through the secure booking link.